Terms & Conditions

Shopping with Valemore

Valemore is your retailer and your point of contact for orders, delivery, cancellations and customer care, even where selected partners help us process payments or fulfil deliveries. We sell intimate-wellness products to customers aged 18 or over. Please provide accurate billing and delivery information.

Prices, checkout and order acceptance

The total price, any applicable delivery charge and any promotion are shown before you pay. Availability and prices may change before an order is confirmed. Our checkout uses secure payment processing and may require authentication or fraud-prevention checks. We confirm payment and order status through our systems, not merely from a browser success page.

We may contact you if an item is unavailable, a pricing mistake is obvious, a payment cannot be confirmed or an order needs a security review. Where we cannot supply an accepted order, we will offer the remedy required by law, including a refund where appropriate. We will not pass our own supplier or payment-provider contractual restrictions on to you in place of your statutory rights.

Delivery, cancellations and refunds

See our Delivery and Returns pages for expected delivery times, 14-day statutory cancellation rights where applicable, our additional eligible 30-day returns offer, hygiene exceptions and how to contact us. Refunds and cancellations are handled by Valemore in accordance with applicable consumer law.

Personal information and disputes

We use relevant order, delivery, billing and security information to process purchases, prevent fraud, provide customer care and resolve disputes as explained in our Privacy Policy. If you do not recognise a payment or have an order problem, email support@valemore.co.uk. You retain your right to contact your card issuer or use other statutory remedies.

Governing law and contact

These terms are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply where you live. Nothing in these terms excludes or restricts your statutory consumer rights.

For questions or help with an order, email support@valemore.co.uk.