Help & care
FAQ
Find quick answers below about delivery, discretion, returns and shopping with Valemore. If the answer you need is not listed, contact support@valemore.co.uk.
Common questions
Is packaging discreet?
Yes — all orders ship in plain, unbranded packaging.
How long does delivery take?
Standard UK delivery is normally estimated at 3–6 working days from payment confirmation. A more specific estimate may be shown at checkout where available.
Can I return intimate products?
Most eligible online orders have 14-day legal cancellation rights, and we offer an extra 30-day return option for unused, unopened eligible products. Certain sealed hygiene goods cannot be returned for change of mind once the seal is broken. Faulty-item rights still apply. Visit Returns or email support@valemore.co.uk.
Still need help?
Customer care can help if the information above does not answer your question.