Delivery

Discreet UK delivery

We currently deliver to UK addresses. Our usual standard-delivery estimate is 3–6 working days from payment confirmation, although the estimate shown at checkout for your order takes priority where applicable. This is an estimate, not a guarantee. Working days exclude weekends and public holidays.

Packaging and delivery prices

We arrange plain, discreet outer packaging. Any standard delivery charge and applicable free-delivery threshold are shown before you pay; the final charge is confirmed at checkout.

Changes, delays and missing parcels

Sometimes a product is unavailable or a carrier is delayed. If we cannot fulfil your order, we will contact you and explain the options, including an appropriate cancellation or refund. We will not require you to chase the supplier.

We are responsible for your order during delivery until it reaches you or someone you have nominated, as required by consumer law. If a parcel is delayed, damaged or missing, email support@valemore.co.uk with your order reference and we will investigate.

Unless we agree a different delivery period with you, goods must normally be delivered without undue delay and within 30 days of the contract being made. Your legal rights relating to late or failed delivery remain unaffected.